Kris Theilen (217) 557-5559
System/Hardware Problems,
Duplicate Customer Records,
Service Records That Cannot Be Closed,
Moving WIA or TAA Customers' Records to the LWIA Serving Them
IWDS Case Management Subsystem Data Entry
RACF/Citrix/IBIS access and issues
Jim Potts (217) 558-2456
IWDS Case Management Subsystem Data Entry
WIA Eligibility Determination, training
Neely Schlosser (217) 524-5497 or Paula Vehovic (217) 524-5500
Performance Standards
Provider Certification
Janet Rosentreter (217) 558-2433 or Susan Boggs (217) 558-2474
DETS System/Reports
TAA Waiver From Training
TAA/TRA Eligibility or Program Rules
Corrections/changes to data on IWDS for Trade clients
Lora Dhom (217) 558-2429
Grants System/Reports
Regional Program Representative for Your LWIA
Corrections/changes to data on IWDS for WIA clients
Exit Record Deletion Request, Existing Customers Exceeding the 120 Day Limit Request